Superior Eye Care - 2906 North Broadway Street, Chicago

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Reviews about Superior Eye Care

• Dave Bissinger
  ★ ★ ☆ ☆ ☆
  AVOID AT ALL COSTS. Seriously.
  
  I came here for a routine eye exam so I could reorder my daily contacts. Exam fine, they came in a few days. Whatever. When my supply ran out, I called and asked them to reorder the same supply. I was told it would be a week and a half- weird, but I dealt with it and wore glasses all week.
  
  When they arrived, I stopped in to pick them up. They had ordered me monthly contacts in a totally different brand. When I pointed this out, the woman behind the counter wasted no time in flipping out . She screamed and banged on the counter immediately saying it wasn't her fault, she just follows the sheet. Yes, they keep paper records. I would like to point out that I neither swore nor raised my voice to her- just said the order was incorrect and expected them to say "oh, sorry, we'll get the correct ones." Instead, she turned red and got in my face yelling about me "making waves" or something.
  
  The doctor came out, looked at the sheet and said he hadn't written the brand down- it was someone who was out of the office that day. He just wrote the prescription information. His explanation was "sometimes the guy who does the ordering suggests weekly or monthly ones because they're cheaper. Maybe he wrote those down instead." I pointed out that I had been wearing the dailies for months and they should have some sort of record of my order... the response to this was "Well, any business makes mistakes. You should have brought your receipt." He then shrugged his shoulders, again said "I only do the prescriptions" and went back into his office.
  
  The woman (who is apparently the owner) continued to chastise me about their own error in writing down the wrong brand. As I continued (somehow still remaining relatively calm) to tell her this is not what I had received previously, she became more and more agitated, eventually telling me to get out of the store and that she wouldn't help me. I managed to call the doctor back out, who gave me a pair of the monthly contacts and said I now need to come back five days later to try on samples of the dailies so they could update my prescription, allowing me to order another few months' worth. Obviously I won't be ordering through them. I'm really looking forward to my follow-up visit.
  
  Seriously, DO NOT give this place your business... unless you're some kind of masochist who likes weeks-long order delays, clerical errors and getting screamed at in a Russian accent. I've never been treated so poorly by a business in my life.
• Vaughnj TheChameleon
  ★ ☆ ☆ ☆ ☆
  IF I Could not even give it a star I would. 1st impression mean the world to me and others , it helps you get REPEAT business in fact. Well don't go to Place at ALL Costs. I made an appointment for an Exam relatively simple. The Next day on my way home from work Ioss my wallet or its been taken out my bag.(ok so now i'm upset and a bit pissed, Id's CCards Insurance card,Money etc. you get the idea.)So I make it home now after realizing this and the 1st thing I do since there is enough time is call the Eye center and say i'm sorry, I've had an incident where I've lost me wallet etc and i really need to reschedule. I'm told I need those things ID,Ins card just my SS number.Well still being nice and in a normal tone I say again, I'd rather reschedule since I need to got get ID etc. and that's when the Dr goes off on me about being responsible and how appointments are important and my time cant be filled and how this is an inconvience.EXCUSE me I say that's why i'm calling early so you can fill my appointment and 2ndly I didn't ask to have my wallet taken from my bag or lossed this morning. How rude. Not worth it. Customer service is Poor but you decide

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