U.S. Bank Branch - 5340 North Clark Street, Chicago

Jobs in U.S. Bank Branch, career

Reviews about U.S. Bank Branch

• Silas Pilgram
  ★ ☆ ☆ ☆ ☆
  Beware of the two bankers. They are very nice, but constantly make mistakes. They type through accounts too fast and make errors and typos that create headaches later. On several occasions now I have made a request, they quickly served that request with a smile, but later I discovered they made serious mistakes. Here are a few examples:
  
  (1) I asked for new cards and they sent cards linked to the wrong account.
  (2) I asked for new cards and they sent it to the wrong address
  (3) I asked for new checks with my new address but they sent me checks with my old address still printed on them.
  (4) On a Friday I asked for them to transfer money into a new account I set up but they accidentally transferred it into the wrong account so I couldn't correct the mistake or access the money until next Monday.
  
  At best this is a minor inconvenience, at worst this inconvenience compromises me financially for days so I cannot pay bills on time or suffer the indignity of having my card declined while out with friends because my bank sent me the wrong one.
  
  I understand they must feel pressured to process customers quickly because they often have a line of people waiting for them in the lounge area. But they need to slow down. They are making too many errors by sacrificing accuracy for speed.
  
  The tellers are generally fine and very accommodating.

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