At Home Inn Chicago - 405 West Eugenie Street, Chicago

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Reviews about At Home Inn Chicago

• Brandon Jones
  ★ ★ ★ ☆ ☆
  My wife and I recently, 10/3/15 -10/6/15 stayed in a small apartment just off of North Rush Street using At Home Inn Chicago and honestly it's not bad. It was one of the cheapest places we could find, but the best part about this rental was the location. It was in a sort of posh part of town, but it was quite nice and very close to nearly everything. We were amazed after we got accustomed to the public transportation how near everything was. Very easy to get around and several times after walking most the day, we would return to take a quick rest then set off again. About the accommodation, the bed was somewhat too firm and pillows were very flat to say the least. We noticed the shower curtain smelled slightly sour as if it hadn't been taken down and washed in some time. I would've given this place an easy 4 star, but gave a 3 because of how we ended our stay. We were told that we could leave our bags at the rental after checkout at 11:00, but must have them picked up by 2:30 pm because there were new arrivals coming in. That's fine, but when we returned just after 1:30 to get our luggage, the new tenants had already checked in and the room had yet to be cleaned. Check-in is at 3:00. When I emailed Mr. Carson, with whom I had corresponded several times, about the situation he never responded. At night there is a dead bolt and latch, but during the day it is just the code, which it seems they do not change. My concern was how do I know that no one will come by with the code while I'm visiting the town and plunder? There was nothing to have kept the new tenants from going through our things while we were not there. This last incident made my wife and I both feel very uncomfortable, hence the 3 stars. We would have made arrangements with our bags had we been informed of an early check-in time for new tenants. Also, the refusal to respond to my concerns initially via email by Mr. Carson was/is quite unprofessional despite it being at the end of our stay. I sincerely hope this company takes reviews into consideration as they do hold a lot of weight with the public.
  
  Suggestions: 1) change the codes. 2) don't allow new tenants to check-in until you've ensured the old ones have checked out. 3) Invest in better pillows 4) Wash the the shower curtain

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