Giordano's - 2855 North Milwaukee Avenue, Chicago

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Reviews about Giordano's

• Jaritza Guzman
  ★ ☆ ☆ ☆ ☆
  I stopped by to dine in on a busy Saturday afternoon and was completely disappointed by both the service and the pizza. I have dined in at this particular location times before and have had positive experiences, nothing to complain about really. Anyways, I ordered a thin crust pizza and some wings, the lady at the counter said it would be about 45 minutes. About 20 minutes go by and one of the employees brings out the wings, nothing out of the ordinary considering pizza takes longer to cook than chicken wings. Another 30 minutes go by and I see that a table that ordered after me was having their pizza brought out. I didn’t get up and ask about my pizza at that particular moment because I figured mine would be next. Another 10 minutes go by and another table has their pizza brought out. By this point it has already been about an hour of me waiting for my pizza so I walk up to the counter to ask the lady how much longer it would be before my pizza was ready. She asks for my receipt and I show it to her, she then proceeds to walk back to the kitchen to check on my pizza with no luck. Then she checks that warmer oven they have behind the counter ( I assume this is where the pick up orders are kept) and brings my pizza out to the table. God only knows how long my pizza had been sitting there. She only apologized after I asked her why my pizza was in there, saying they thought it was a pick up order. Why would half of my order be a pick up? My wings were brought out, so why wasn’t the pizza? I then asked her if she knew how long the pizza had been sitting there, to which she replied “Well thin crust usually takes about 35 minutes.” So the pizza had been sitting in there for at least 20 minutes? I told her the cheese was completely stale, and all she said was that she was sorry. I should’ve asked to speak to a manager, but I didn’t want to be one of “those” people and cause a scene in a crowded restaurant. I understand that mistakes happen, but this is completely unacceptable considering both the price and the reputation of this establishment. If I wanted mediocre customer service and stale pizza I would have ordered delivery from Pizza Hut for half the price.
• foteinip karountzou
  ★ ★ ★ ★ ★
  Just moved to the area and went for dinner with some friends. The salad was fresh. The wings had a perfect kick to them, and the pizza was excellent! The service was also great just as if we were at a full service Girdanos restaurant. We will definitely make this our new pizza spot!

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