Captain Rooter Emergency Plumbers Chicago - 2020 North California Avenue #160, Chicago

Jobs in Captain Rooter Emergency Plumbers Chicago, career

Reviews about Captain Rooter Emergency Plumbers Chicago

• Adam Young
  ★ ☆ ☆ ☆ ☆
  Company quoted a job. When i called day-of to confirm, they said the appointment and quote was in their schedule, but they hadn't assigned a plumber. A plumber then called and said the work would be $1200 more than the price they had quoted. I would not recommend booking them for anything.
• Hannah Marie
  ★ ★ ★ ☆ ☆
  Horrible customer service! We called this company on a Saturday at 1pm for a plumbing emergency where water was coming out from under our toilet and backing up in our shower drain. The dispatcher said a plumber would be at our place within an hour, but a few minutes later I got a call from the technician saying it would be between 60-90 minutes. I understood that it is a weekend and would be busy, so that was fine. However, an hour and a half passed and no one had arrived. I called the company to see if they were close, and they said they hadn't left the previous job yet. I wondered why they hadn't called to let us know it would be later than expected.. bad customer service! I then got a call from another plumber at their company who said he would be at our house within 30-45 minutes. One hour later, he finally showed up. The plumber that came to our house was very kind and explained everything. However, he didn't fix the issue and less than 30 minutes later, the issue was happening again. At that point, the plumber had a funeral to attend (I feel for him if this were true, but at 5:30 on a Saturday night, it was hard to believe). The company did not care and was not in any rush to help us or solve the problem. Someone else came out a couple of hours later and did the same thing, just said it needed to be done again. They did not apologize for the inconvenience, didn't clean up the mud they dragged in, and didn't even tell us that they had completed the job; they just loaded up their vehicle and left. For $450, I expect better customer service.
  
  ALSO, possibly the most mind-blowing part of today's encounters with Captain Rooter plumbers, the first technician did not have any basic tools when he arrived. My husband had to get him a flashlight and his entire tool set with varying sizes of wrenches to disassemble and reassemble things as he searched for a solution to the problem. For $450, they need to come prepared with basic tools!
  
  Update: Since the initial incidents, the same problem occurred again (within 9 days of the technicians fixing the issue the first two times). This time, Jesse and another technician were very prompt, helpful, and explained everything thoroughly. I was still bothered by their staff's lack of communication because one of their plumbers called my cellphone at 6:45AM to ask what they were coming to my house to fix later that day. I was shocked to have someone call so early in the morning when the appointment wasn't until 7:00PM. They need to work on communicating better within their team.

Photos

Nearest organizations

• Papa John's Pizza

  Establishment, Food, Meal takeaway, Meal delivery

  2020 North California Avenue ste 2, Chicago, IL 60647

  +1 773-645-7272

  pj.pizza

  Closed now:
• PNC Bank

  Establishment, Finance, Atm, Bank

  2800 West Armitage Avenue, Chicago, IL 60647

  +1 773-342-1703

  pnc.com

  Closed now: Until 09:00am
• 7-Eleven

  Establishment, Food, Convenience store

  2020 North California Avenue, Chicago, IL 60647

  +1 773-227-6143

  7-eleven.com

  Open now: Open 24 Hours
• Iglesia Evangelica Libre Salem

  Establishment, Church, Place of worship

  2825 West Mc Lean Avenue, Chicago, IL 60647

  +1 773-203-1468
• Ayuda Rehab & Wellness, Inc

  Establishment, Health, Physiotherapist

  2020 North California Avenue, Chicago, IL 60647

  +1 800-699-9685

  ayudarehabilitation.com

  Closed now: Until 08:00am
•  

  Zen Salon

  Establishment, Health, Beauty salon, Hair care, Spa

  2023 North California Avenue, Chicago, IL 60647

  +1 773-227-3400

  zenformensalon.com

  Closed now: Until 11:00am